Merlin Omnivision
Take back control of your IT operations. AI ticketing, monitoring, cybersecurity and asset management unified in a single platform.
Your daily IT challenges
IT teams juggle dozens of tools without a unified view.
Fragmented tools
Your teams switch between tools with no overview. Information is siloed, decisions are slowed down.
Lack of visibility
Without a unified dashboard, effective prioritization is impossible. Critical incidents slip through the cracks.
Repetitive manual tasks
Ticket creation, escalations, reports... Your teams waste valuable time on tasks that could be automated.
The Merlin Omnivision answer
Unified view
One dashboard for all your IT tools. 360° real-time visibility.
Smart prioritization
AI analyzes, correlates and prioritizes your alerts. Zero missed incidents.
AI automation
Tickets created, routed and escalated automatically. Your teams focus on what matters.
Modules, one automation platform, business use cases
All the essential tools your IT teams need, unified and enhanced by AI, at the heart of an automation platform designed to turn your business challenges into opportunities.
AI Ticketing
Automatic ticket creation, routing and prioritization. AI understands, classifies and assigns.
Monitoring
Real-time infrastructure monitoring. Smart alerts and event correlation.
Morning Check
Daily infrastructure health check. Synthetic dashboard for hosts, VMs, certificates and incidents.
Asset Management
Complete hardware and software inventory. Lifecycle, compliance and cost optimization.
Artificial Intelligence
Cross-module AI engine: prediction, automation and decision support across all modules.
SLA Management
Real-time tracking of your service commitments. Proactive alerts before breaches.
Cato Networks
Aggregation and correlation of Cato events (sockets, tunnels, WAN, IPS, DNS). Clear dashboards, scores and analytics to turn your SD-WAN/SASE connectivity into an operational lever.
RAG – AI Documents
Augmented semantic search and answer generation from your internal document sources. Conversational AI connected to your business data.
Merlin Omnivision in action
Discover the intuitive interface that transforms IT management.
Key Features
A comprehensive platform aligned with ITIL best practices.
Monitoring & Operations
Unified Hypervision
Tickets, monitoring and asset inventory in one place.
ITIL : Monitoring & Event Management, Configuration/ITAM
Truly Real-Time
Event detection, alerting and automated response.
ITIL : Monitoring & Event Management
Commitment Tracking
SLA monitoring, MTTD/MTTR, dashboards and proactive notifications.
ITIL : Service Level Management
Security & Compliance
AI-Augmented SecOps
SIEM/EDR/NDR integration, automatic enrichment (IOC, context), SOAR playbooks (contain, isolate, notify, create tickets), and risk-based prioritization.
ITIL : Information Security Management, Incident Management
Access Control & Identity
SSO (SAML/OIDC), MFA, fine-grained RBAC, just-in-time approvals, environment separation.
ITIL : Information Security Management
Protection & Compliance
Encryption in transit/at rest, configurable retention, data masking, GDPR alignment and best practices (ISO 27001/SOC 2).
ITIL : Information Security Management
Intelligence & Automation
AI-Powered Incident & Ticket Analysis
Correlation, deduplication, auto-categorization, impact/urgency prioritization, anomaly detection, resolution recommendations and assisted Root Cause Analysis.
ITIL : Incident & Problem Management
Augmented Service Desk
Records, classifies, prioritizes and handles simple requests with guided workflows.
ITIL : Service Desk & Request Management
Auto-Generated Knowledge
KB articles from recurring tickets and RCAs, instant search.
ITIL : Knowledge Management/KCS
Connect Merlin Omnivision to your own tools and over 1400 integrations
ITSM, monitoring, cloud, security, collaboration — Merlin Omnivision natively integrates with your existing ecosystem.
- Jira
- ServiceNow
- Slack
- Microsoft Teams
- PagerDuty
- Datadog
- Splunk
- Grafana
- Prometheus
- AWS
- Azure
- Google Cloud
- GitHub
- GitLab
- Jenkins
- Docker
- Kubernetes
- Zabbix
- Ansible
- Terraform
- Okta
- CrowdStrike
- Elastic
- VMware
- Zendesk
- OpsGenie
- Nagios
- Salesforce
- Confluence
A sovereign, flexible and controlled platform
Merlin Omnivision is hosted in our secure datacenters, ensuring performance, high availability and regulatory compliance. As part of a digital sovereignty approach, your data remains under control, hosted and operated within a transparent and secure framework. Depending on your requirements, the platform can also be deployed within your own environment — on-premise, private cloud or hybrid infrastructure — for an integration perfectly tailored to your organization.
A structured approach in three areas
Our expertise is built around three complementary pillars:
Ready to take back control?
Join the clients modernising their operating model with Merlin Omnivision.